ASUS 7" tablet question/help

[jeeper80]

I very recently purchased an ASUS ME176CX 7" tablet. As I am new to the Android OS, I've been going through a learning curve. This morning, I was navigating around and clicked on the ASUS icon (four colorful squares clustered) and then I clicked on MY Asus.. Once in My Asus, I remember seeing a screen that indicated United Kingdom-my memory is a bit vague on this. Thinking that I could change that to U.S. English, I clicked on that. Now I have all these Chinese characters that seem to be suggesting online chat. I tried clicking on other things to get it back to the original display but no luck. I called Asus tech support and they had my plug the tablet into my PC via USB cable. To make a long story short, I was told that I have a virus and it would cost $99.00 to clear. I told the tech that I only paid $135 for the tablet so paying $99 to clear the problem doesn't make sense.. My question is has anybody had the problem of trying to change language in My Asus and how do you go about it? If I do in fact have a virus, can I plug the tablet in to my PC and run Norton directing it to the tablet as another drive?

 

[Jeffrey]

I don't think you have a virus. I would do a factory reset. Hold the volume down _ the power button and you should get a menu. Select factory reset and confirm with the power button.

This will give you a fresh out of the box tab. Setup will prompt you for your preferred language.

 

[jeeper80]

I don't think you have a virus. I would do a factory reset. Hold the volume down _ the power button and you should get a menu. Select factory reset and confirm with the power button.

This will give you a fresh out of the box tab. Setup will prompt you for your preferred language.

I think you're right. I loaded AVG free antivirus for Android tablets and it ran clean. You know, the ASUS tech support person was trying to bargain with me on the price. I tried holding the Volume button and turning on but no dice. Must be doing something wrong

 

[Spider]

I'm moving your thread to the Asus Tablets forum for you, where more people familiar with that tablet are likely to join the discussion and try to help you. Good luck!

 

[Jeffrey]

I think you're right. I loaded AVG free antivirus for Android tablets and it ran clean. You know, the ASUS tech support person was trying to bargain with me on the price. I tried holding the Volume button and turning on but no dice. Must be doing something wrong

Make sure your holding Volume Down plus the Power Button.