Background Data Enable - Help Please

[ssanus]

I have a Nextbook Ares 8 tablet i purchased three days ago. Within those days I've noticed an on-going problem with Google Play, getting a message saying "Background Data Disabled Google Play Store needs background data to be enabled” followed by Learn more or Quite options below. Every sites I've been on mentions a enable data button under Data Usage or Power Saver Mode options in settings...well i don't have that, just "Network Restrictions". I Enable Google Play Store and i still receive the message. I've found no help nowhere else on the internet asking this same question. Can someone help me please since this is the #1 tablet community?

 

[leeshor]

Welcome to the forum

Are you connected to WiFi? Can you open a browser and go to any WEB site?

 

[ssanus]

Yes and for some reason there is an exclamation point next to the WiFi icon.

 

[leeshor]

It doesn't sound like it's connected. Tap the connection and tell it to forget and try again until it says connected.

 

[ssanus]

Its connected. I'm on it now but the exclamation point is still there. Could that possibly be the reason of the background data problem?

 

[leeshor]

Yes. It may be an issue with the router. Try restarting it.

 

[ssanus]

Done. Still there. I've reset my tablet, cleared cache/data for google play apps and I still got the message. It won't even let me use google play ( after data message) until i clean cache & data.

 

[leeshor]

You have a couple other options. The first one I would try is doing a factory reset on the router, or at least stopping any security long enough to check it. The other one would be to find a public WiFi somewhere and test it there.

 

[ssanus]

OK. What would I check the router for exactly?

 

[leeshor]

There should be a spot to disable the security. I can't suggest where to look but if that works there are some changes you might be able to make that would allow you to enable it again.

 

[ssanus]

OK. How can I enable background data on a Next book Ares 8?

 

[ssanus]

Didn't mean for extra caps. I'll do the router security but my issue is how to enable data on my tablet.

 

[leeshor]

I'm doing everything I know how to do to get you on WiFi so you can get something done. The specs on your tablet say 3-4G (pay as you go, contract may be required for service) and WiFi. Those are 2 different things. You may be talking about 3-4G data but WiFi should allow you to do the same things. I have no idea if you actually have a data plan or not. One step at a time. You may in fact need to purchase a SIM card or a data plan for the 3-4G.

 

[ssanus]

Thank you, there is no SIM card slot. I have WiFi on, it works. But by data, i'm talking about the background data. How do i enable the background data? The instructions I've seen on the internet for this issue all say to simply touch "Allow background data" button. It's not that simple for me because i don't have that button anywhere in Data Usage area. I've attached a photo to show you the message i get in the Google Play Store. I hope it can clarify what I'm talking about.

 

[vampirefo.]

Thank you, there is no SIM card slot. I have WiFi on, it works. But by data, i'm talking about the background data. How do i enable the background data? The instructions I've seen on the internet for this issue all say to simply touch "Allow background data" button. It's not that simple for me because i don't have that button anywhere in Data Usage area. I've attached a photo to show you the message i get in the Google Play Store. I hope it can clarify what I'm talking about.

Turn on background data - Google Play Help

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