I am sorry this is going to kind of general because I gave my brother my Coby MID7120, and as I understand he was able to put his connection in and the Android sees it but he can't get out of the screen to go to a home page. I can't remember because I did not use it a whole lot, and it sat here for a while. I don't know if something is locked for him or just a question of hitting the correct button or whatever. I am talking to him by way of the telephone.