sherry1949
Member
- May 2, 2014
- 2
- 0
I bought my grandson a Dragon Touch 7 tablet Allwinner A10 Android
He locked it up and does not remember his gmail to get back into it. I contact the company (not much help from them) They sent me a link to reinstall the firmware but for some reason the image folder has nothing it when I try to open it and the video that they have does very little to show you what to do because it skips showing steps. So I am not sure I am doing it right. They even told me to do another way of putting it on a TF/MicroSD card but that does not work either. Does anyone have any other way that I can get this reset?
This is the instructions that they told me to do
1. Download the PC re-installation tool (PC Tool) and the correct firmware file (*.IMG) from the links in the above table.
2. Please unzip tool.zip and copy the files to folder C:\ROM reflash\ (if there is not a folder named as this, create it)
3. Please copy firmware image file (*.IMG) C:\ROM reflash\img\
4. Run C:\ROM reflash\PhoenixUSBpro.exe
5. Click on Key icon. Select key file as C:\ROM reflash\key\AW_Product.key
6. Click on image icon. Select firmware image file under C:\ROM reflash\image\*.IMG
7. Click "Start" button on PhoenixUSBpro. Status icon on right should turn green.
8.Press and hold volume (-) button while connecting tablet to computer through USB cabel. When connected, press and release power button quickly for 3 times, then relese volume (-) button.
9. Your computer will recognize new hardware. A pop up question will ask you to install driver, or, you can click on the un-recognized USB device icon in the system notification area to install the driver. When installing the driver, select browse for driver, locate driver folder to C:\ROM reflash\UsbDriver\ , check box "include subfolders", click "Continue".
10. Allow the computer to install the driver.
11. After the drive is installed. Software should re-flash ROM automatically. When done, disconnect tablet. Charge for 20mins before powering on tablet.
12. Click on "Stop" before closing PhoenixUSBpro.exe
Sherry
He locked it up and does not remember his gmail to get back into it. I contact the company (not much help from them) They sent me a link to reinstall the firmware but for some reason the image folder has nothing it when I try to open it and the video that they have does very little to show you what to do because it skips showing steps. So I am not sure I am doing it right. They even told me to do another way of putting it on a TF/MicroSD card but that does not work either. Does anyone have any other way that I can get this reset?
This is the instructions that they told me to do
1. Download the PC re-installation tool (PC Tool) and the correct firmware file (*.IMG) from the links in the above table.
2. Please unzip tool.zip and copy the files to folder C:\ROM reflash\ (if there is not a folder named as this, create it)
3. Please copy firmware image file (*.IMG) C:\ROM reflash\img\
4. Run C:\ROM reflash\PhoenixUSBpro.exe
5. Click on Key icon. Select key file as C:\ROM reflash\key\AW_Product.key
6. Click on image icon. Select firmware image file under C:\ROM reflash\image\*.IMG
7. Click "Start" button on PhoenixUSBpro. Status icon on right should turn green.
8.Press and hold volume (-) button while connecting tablet to computer through USB cabel. When connected, press and release power button quickly for 3 times, then relese volume (-) button.
9. Your computer will recognize new hardware. A pop up question will ask you to install driver, or, you can click on the un-recognized USB device icon in the system notification area to install the driver. When installing the driver, select browse for driver, locate driver folder to C:\ROM reflash\UsbDriver\ , check box "include subfolders", click "Continue".
10. Allow the computer to install the driver.
11. After the drive is installed. Software should re-flash ROM automatically. When done, disconnect tablet. Charge for 20mins before powering on tablet.
12. Click on "Stop" before closing PhoenixUSBpro.exe
Sherry