error when downloading from play store

[david1621]

Hi everyone, I am a newbie to tablets and I got one for my grandkids to use at my home it is a chromo inc. Model
X6-7A MID with 4.0.4 android. They downloaded candy crush saga and facebook and now when they
try downloading something from the play store there is an error that says -
error retreiving information from server
(RPC:S-5:AEC-0)
Is there anything I can do to prevent this error? Any help will be appreciated

 

[Spider]

Hi David, congratulations on your new tablet and welcome to the forum. Glad you decided to join us here at Android Tablets. I'm moving your thread to the Android Tablet Q&A section for you, where more people are likely to join the discussion and try to help you. Good luck!

 

[leeshor]

Hi David

The Google servers do have a problem every now and then but if it persists the Google Store app may need its cache cleaned. Settings - apps - all find the Play Store app, clear the cache and restart to see if that helps.

 

[david1621]

OK I tried clearing the cache and it still does the same thing, I get the error every time it starts up because it tries to update other apps should I try reseting the tablet to its original state? I have no problem connecting to the web and downloading other things, is there a site other than the play store to get games and apps?

 

[leeshor]

OK I tried clearing the cache and it still does the same thing, I get the error every time it starts up because it tries to update other apps should I try reseting the tablet to its original state? I have no problem connecting to the web and downloading other things, is there a site other than the play store to get games and apps?

That would probably work but should be a last resort as yhour data will be gone. Some stuff you can save top DropBox, some you can't. Go to accounts and delete the Google account, restart the tab and add the account back. See if that helps.

 

[Spider]

is there a site other than the play store to get games and apps?

I've found the Amazon Appstore to be a very good alternative to the Play Store. You'll find the instruction for getting it here: https://www.amazon.com/gp/feature.html?ie=UTF8&docId=1000626391&ref_=amb_link_363093842_2. You can also check these out: http://www.androidtablets.net/forum...atives-google-play-store-amazon-appstore.html.