Firmware problem?

[KateWadsworth]

I've just bought the allwinner a13 android tablet, initially it worked but now the battery life it came with has run out, i can only get to the standby android page. No matter how much i charge it it wont turn on past the black android page. I've tried contacting the supplier with no luck, does this need to go back as faulty or is there something i can do at home?

 

[Dawnstar]

I've just bought the allwinner a13 android tablet, initially it worked but now the battery life it came with has run out, i can only get to the standby android page. No matter how much i charge it it wont turn on past the black android page. I've tried contacting the supplier with no luck, does this need to go back as faulty or is there something i can do at home?

Congratulations on your new tablet sorry to hear the problem you have, all i can think of is to send it back as faulty it maybe the batteries or OS not booting