I have checked for related items and can't come across a solution. I am getting a fail to authorize device message when trying to log on with my Adobe ID. Yes i spelled my password and email correctly. I had updated my tablet with the G Tablet files, but thinking that was the cause of the problem I reset it to factory settings and still get the same message. The only reason I got this free tablet was to be able to use it as an ebook reader. Getting frustrated at the tablet and or the user error.