Problem with product & Unable to contact by support email or ticket

[brs]

Received the order today.
1. The HDMI cable as specified on your website was missing from my order
2.. The charger failed after 12 mins

NO HDMI CABLE DELIVERED AS LISTED ON YOUR WEBSITE
THE CHARGER FAULTED AFTER 12 MINUTES OF USE

Please rectify these problems

Brian

My fault for using incorrect email. Speedy resolution of problem when contacting Androidinabox correctly
Brian

Your Shipment #00000427 for Order #400000895

Item Sku Qty Ainol Novo 7 Aurora - Android 4.0 Tablet, IPS Display T0106-T0106Z8B-ZPCKG01-ZINS01-AP01ZAU 1 Model 1 x Ainol Novo 7 Aurora Black $158.99 T0106Z8B Plug Type 1 x Australia Plug $0.99 AP01ZAU Packaging 1 x Optimized Packaging $3.99 ZPCKG01 Insurance and Warranty 1 x Shipping Damage Insurance $4.99 ZINS01

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[Androidinabox]

Received the order today.
1. The HDMI cable as specified on your website was missing from my order
2.. The charger failed after 12 mins

NO HDMI CABLE DELIVERED AS LISTED ON YOUR WEBSITE
THE CHARGER FAULTED AFTER 12 MINUTES OF USE

Please rectify these problems

Brian

Your Shipment #00000427 for Order #400000895

Item Sku Qty Ainol Novo 7 Aurora - Android 4.0 Tablet, IPS Display T0106-T0106Z8B-ZPCKG01-ZINS01-AP01ZAU 1 Model 1 x Ainol Novo 7 Aurora Black $158.99 T0106Z8B Plug Type 1 x Australia Plug $0.99 AP01ZAU Packaging 1 x Optimized Packaging $3.99 ZPCKG01 Insurance and Warranty 1 x Shipping Damage Insurance $4.99 ZINS01

​

Hi brs, it is our mistake to describe the OTG cable to HDMI, we are really sorry. Try to connect the tablet with your PC and check whether the tablet could be charged. Sorry again for the inconvenienced caused.

 

[brs]

Hi brs, it is our mistake to describe the OTG cable to HDMI, we are really sorry. Try to connect the tablet with your PC and check whether the tablet could be charged. Sorry again for the inconvenienced caused.

Below is a cut and paste from the specification tab from your site on the day of purchase ( I always save the webpage when I purchase a product in case of times like this)

Yes ,of course it does charge from the pc usb but I require a working ac charger as this product is for when a pc is unavailable (travel)

Package Include	AC Adapter x 1, USB Cable x 1, OTG Cable x 1, HDMI Cable x 1, Earphone x 1, Manual x 1

 

[Androidinabox]

Below is a cut and paste from the specification tab from your site on the day of purchase ( I always save the webpage when I purchase a product in case of times like this)

Yes ,of course it does charge from the pc usb but I require a working ac charger as this product is for when a pc is unavailable (travel)

Package Include	AC Adapter x 1, USB Cable x 1, OTG Cable x 1, HDMI Cable x 1, Earphone x 1, Manual x 1

Sorry for the mistake, we don't receive HDMI cable from Ainol factory.