Hi dmac, congratulations on your Telefunken tablet and welcome to the forum. Glad you decided to join us here at Android Tablets. I'm not familiar with that tablet, but if you click this link http://www.androidtablets.net/forum/android-tablet-q/62022-how-do-i-factory-reset-my-tablet.html and try some of the methods suggested there, you may find something that works for your tablet. Good luck!