Cruz t103 update failed ---- t103 now dead ----

WTF

Member
Dec 20, 2011
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Good morning all:

Just to share my latest CRUZ T103 adventure! I bought (2) of these on 12/19 from Big Lots. Tried updating, first time failed. Started update again and it looked like all was good. When I came back to my desk excited to get the best of this update....the tablet was blank. I pressed the power button lightly...nothing. I held the power button, released and still nothing. Tried many reset attempts and this is dead!

Started my support ticket last night, called 9am this morning, held for 9 minutes and went to a voice mail to leave a callback. Gave my work number and told them that I would like a callback within the hour if possible so I can ship the tablet back to them today.

At this point I want an RMA for replacement with the factory update included! Sent a second email on the ticket indicated this request.

Let's see how long this takes. I am going to return the other one.

My computer experience is novice. However my customer service skills are excellent. Iam in construction sales so no apprehension here to chase them down.
 
I have the same one from Big Lots, received for Christmas, update has failed and it did go black several times during the process. I had to really press hard with a paper clip in the reset hole to get it to come back up. One time it took over ten minutes of trying. Operator when I called said they are very backed up...
 
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