- Sep 22, 2010
- 1,256
- 81
I didn't want to say this, what with a friendly new forum member and someone from Dish to boot, BUT my calls typically go something like this:well Matt you never get anything if you don't ask and believe me they NEVER tell you ..... go for it !!
Agent: Hi, how can I help you?
Me: Hi, my contract is about to expire. Do I qualify for a new promotion?
Agent: I'm sorry sir, I can only offer the promotion to new subscribers.
Me: OK, I understand. I'd like to close my account then.
Agent: Thank you sir, I understand. Please hold while I transfer you to an account specialist.
Me: Sure.
Pause:
New Agent: Hello, sir. I understand you've asked to close your account. May I ask if there are any problems or concerns you have?
Me: Yes, trying to save money. I just received an offer from the local cable company, so I'll give that a try.
New Agent: I understand sir. Is there anything I can offer you to convince to stay with us?
Me: Can you extend my current contract for another 2 years?
New Agent: Just one moment please.
Pause, comes back.
New Agent: I see that you've been a customer for 6 years now... Explains customer loyalty "promotion"...blah, blah...
What a huge pain! My first time through this process, I actually closed my account, and then a few weeks later got a new offer: "WE WANT YOU BACK!" I'd prefer to avoid all the silliness.
-Matt