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PJust contacted Visa as well. They are going to go after Groupon and Zoomafx for me!
Hi mjleslie. I gotta tell you that I don't have much hope of returning this piece of crap. As you have heard, Zoomafx and Groupon are both being very difficult. Besides that, I think I may have gotten the wrong charger too! It doesn't really fit into the tablet they way it is supposed to, and the tablet never really fully charges. Are you having the same problem? Anyway, I'll keep you in the loop!
Update:
I have been issued a refund by Groupon and assured that they will get back to me "soon" with the product return information from ZoomaFX. After a lengthy string of emails back and forth which clearly demonstrated that Groupon's customer service staff were not even reading the emails I was sending (in their responses they would ask for info that had already been provided several times, or suggest actions that I had already explained had failed), I advised them that I required a satisfactory solution by a specific date or would proceed to name both them and ZoomaFX in a series of formal complaints. By the end of the deadline business day I had an email from them confirming that although they couldn't provide me with an RMA number to send the tablet back, they have issued a full refund. This is what worked for me:
Hello,
Further to my previous emails and your subsequent request for information on January 12, 2012, please advise if you have received an RMA number from ZoomaFX in order that I may return the unsatisfactory tablet purchased through your promotional scheme.
I will proceed to issue a formal complaint with the Consumers' Association of Canada, the Better Business Bureau, Advertising Standards Canada, and the Canadian Marketing Association, should I not received a satisfactory response by Friday January 20, 2012 from either ZoomaFX or Groupon addressing my request to return this falsely marketed item for a full refund.
Kind regards,
Karen J.
On Friday January 20 I received the following response:
Hi Karen,
Thank you again for your patience as we work to resolve this issue. We are expecting to have return information become available from the business tomorrow or by the beginning of next week. I will notify you once I receive this information so that you could send your item back.
In the meantime, I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.
Please let me know if you have any questions or concerns in the meantime.
Regards,
Christopher L
Groupon Customer Support
I also posted a complaint on their Facebook page, which although removed, did prompt a secondary contact with them and instigated further investigation into my complaints.